Refunds and Returns
Goods may be requested by email for a return, exchange or refund, providing the garment is unworn, in its original condition with tags attached and a copy of the receipt is provided, however a refund will not be given if you have simply changed your mind, the item is not suitable or there is a delay in delivery of order. Refunds are only applicable where a product is deemed faulty. Product manufacturer reserves the right to determine whether a product is faulty. We will exchange on sizes and colour, however this is subject to stock availability and please be advised that all postage and handling costs will be incurred by the purchaser. We do not take responsibility for returns lost in transit. See below email process for a request on a Refund or Exchange.
Australian residents: Exchange or refund available for goods returned within 14 days of invoice/dispatch date, based on the above policies.
Please include the following:
- Note explaining the situation.
- Full contact details – Name, address and contact number.
- Method of original payment
Request for an Exchange or Return:
You will be required to email your request for an exchange first to email address email@example.com. This will enable us to advise if we can assist before the garment is returned by a mailing system. A reply email will be sent within 48 hours. By emailing at the time you wish to make an exchange, we can ensure availability by holding the item/s you would like instead (chosen from current styles/colours on-line).
We does not accept any returns for exchange or refund on sale items. Please choose carefully. All sale stock is limited, subject to availability and is available until sold out.